Question 1

What is Aifylo?

Accepted Answer

Aifylo is an AI-powered customer support platform for eCommerce stores (Shopify & WooCommerce) that automates email replies, fetches order status, and escalates complex cases.

Question 2

Which platforms does Aifylo support?

Accepted Answer

Aifylo integrates with Shopify and WooCommerce, with more eCommerce platforms planned.

Question 3

How do credits work?

Accepted Answer

Credits are used for AI replies and automations. Purchased credits expire 12 months after purchase; plan-included credits are added to any remaining balance on renewal.

Question 4

What support is included?

Accepted Answer

Free and Starter: Email support. Growth: Priority email support. Pro: Priority support with chatbot add-on and optional SLA.

Question 5

Is there a free trial?

Accepted Answer

Yes. You can claim free credits to test Aifylo before choosing a paid plan.